PRIVACY POLICY

Learn how we process, protect and manage your personal data.

PRIVACY POLICY

Last updated: 23/03/2026

This Privacy Policy explains how Lusosynk, Lda, with registered office at Av. Mário Soares, Pavilhão Multiusos, 2040-313 Rio Maior, Santarém, tax number 518913813, hereinafter referred to as Lusosynk, collects, uses, stores and protects the personal data of users of the website lusosynk.com.

 

By using this website, contacting us or submitting any form, your personal data may be processed as described in this policy.

1. Data Controller

The controller responsible for processing personal data is:

Lusosynk, Lda
Address: Av. Mário Soares, Pavilhão Multiusos, 2040-313 Rio Maior, Santarém
Email: geral@lusosynk.com
Phone: +351 924 426 059 / +351 919 914 349
Tax ID: 518913813

2. Personal Data We May Collect

Depending on your interaction with us, we may collect:

  • Name
  • Email address
  • Phone number
  • Company and job title
  • Message content submitted through forms or email
  • Data related to contact requests, meetings or proposals
  • Technical and browsing data such as IP address, browser, device, pages visited and website interactions
  • Billing data, where applicable

3. How We Collect Data

Your personal data may be collected:

  • Directly, when you fill in forms, request contact, book a meeting or send us an email
  • Automatically, through your use of the website, including analytics, performance and security tools
  • Indirectly, through integrated platforms or service providers, where applicable

4. Purposes and Legal Bases for Processing

Lusosynk may process your personal data for the following purposes:

  • To respond to contact requests, meetings and proposals
  • To provide services and manage business relationships
  • To comply with legal, tax and accounting obligations
  • To improve the website, user experience and performance
  • To send communications about our services or content, where consent or another lawful basis applies

The legal bases for processing may include:

  • Pre-contractual steps
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests
  • Consent, where required

5. Sharing Data with Third Parties

Your data may be shared with service providers acting on behalf of Lusosynk, where necessary for:

  • Website hosting and maintenance
  • Contact and meeting scheduling tools
  • Analytics, measurement and performance tools
  • Communication, CRM, automation or billing platforms
  • Compliance with legal obligations

These entities will only process personal data under Lusosynk’s instructions and with appropriate safeguards, where applicable.

6. International Data Transfers

If any supplier or tool used by Lusosynk involves transferring personal data outside the European Economic Area, Lusosynk will seek to ensure that such transfers are carried out using appropriate legal mechanisms, including adequacy decisions or Standard Contractual Clauses, where applicable.

7. Data Retention

Personal data will only be kept for as long as necessary to fulfil the purposes for which it was collected, as well as to comply with legal, tax, accounting or contractual obligations.

In general:

  • Contact and business enquiry data: for the time needed to respond to and follow up on the request
  • Contract and billing data: for the applicable legal retention period
  • Marketing data: until consent is withdrawn or an objection is made
  • Technical and analytics data: according to the retention settings of the tools used and the cookie policy

8. Your Rights

Under the GDPR, you may exercise the following rights:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to object
  • Right to data portability, where applicable
  • Right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at geral@lusosynk.com.

9. Complaints

If you believe that the processing of your personal data does not comply with the law, you have the right to lodge a complaint with CNPD – Comissão Nacional de Proteção de Dados, the competent supervisory authority in Portugal.

10. Data Security

Lusosynk implements appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration or disclosure.

11. Cookies

This website may use cookies and similar technologies to ensure proper functioning, analyse performance and improve user experience. For more information, please refer to the Cookie Policy.

12. Third-Party Websites

This website may contain links to external websites. Lusosynk is not responsible for the privacy practices of those websites, and we recommend reviewing their privacy policies separately.

13. Changes to This Policy

Lusosynk may update this Privacy Policy at any time. Any changes will be published on this page together with the date of the latest update.

Contacto

For any questions related to this Privacy Policy or the processing of your personal data, you can contact us through the Contact Page.