Legal
Privacy Policy
Last updated: 27 October 2026.
Who is responsible for your data
Lusosynk is responsible for processing the personal data collected on this website. For any question about your data, email geral@lusosynk.com.
What data we collect
When you request a diagnosis
- name and email;
- phone (optional);
- company or website;
- services of interest, main goal and, where the form includes it, expected budget;
- the message you write;
- the page you sent the request from and the website language.
When you visit the website
- Technical data: IP address, browser and pages requested, logged by our hosting provider for security and operational reasons.
- Form protection: your IP address is used to limit repeated submissions, and Google reCAPTCHA assesses whether a submission comes from a person or a bot.
- Statistics (only with your consent): with Google Analytics, we measure which pages are viewed and where visits come from. See our Cookie Policy.
What we use the data for, and on what basis
- Replying to your request and preparing a proposal: pre-contractual steps at your request and your consent, given in the form (Article 6(1)(a) and (b) GDPR).
- Protecting the website and form against abuse and spam: Lusosynk's legitimate interest (Article 6(1)(f)).
- Usage statistics: your consent, which you can give or withdraw in the cookie notice.
We don't use your data for automated decision-making and we don't sell it to anyone.
Who we share it with
We use third-party services that process data on our behalf (processors), only for the purposes above:
| Service | What for | Data |
|---|---|---|
| HubSpot | Storing and managing diagnosis requests (CRM) | Form data, source page, IP address |
| Resend | Emailing the request to our team | Form data |
| Vercel | Website hosting | Technical visit data |
| Usercentrics | Managing and recording your cookie choice | Consent choice, date and technical browser data |
| Google reCAPTCHA | Protecting the form against bots | Technical and page interaction data |
| Google Analytics | Statistics, only with consent | Technical and browsing data, without identifying you |
| Google Maps | Map on the contact page | Technical data (the map loads from Google's servers) |
| Google reviews | Showing Lusosynk's reviews on the home page | Technical data (reviewer photos load from Google's servers) |
Transfers outside the European Union
Some of these services belong to companies based in the United States and may process data outside the European Union. In those cases, transfers rely on the safeguards set out in the GDPR, such as the EU-US Data Privacy Framework or the standard contractual clauses approved by the European Commission.
How long we keep it
- Diagnosis requests: up to 2 years after our last contact, if we don't end up working together. If you become a client, for the duration of the business relationship and then for the periods required by law (for example, tax rules).
- Hosting and form-protection technical data: only as long as needed for website security, usually a few days.
- Statistics: according to our Google Analytics settings, up to 14 months.
Your rights
You can ask to access, correct, erase, restrict or port your data, object to its processing, and withdraw your consent at any time, without affecting what was done before. To do so, email geral@lusosynk.com. We reply within one month at the latest. You also have the right to lodge a complaint with the Portuguese data protection authority (Comissão Nacional de Proteção de Dados, CNPD, www.cnpd.pt).
Security
The website uses an encrypted connection (HTTPS), and access to requests is limited to the Lusosynk team members who need them to reply to you.
Changes
If we change this policy, we'll publish the new version here, with the update date at the top.